Improving Customer Communication in Your Auto Repair Shop (Part 1)

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers:

[00:01:37] - How customer communication affects your shop's success

[00:04:10] - Why some shops focus less on customer communication

[00:09:12] - Recognizing issues with your shop's communication

[00:17:19] - How to create a shop culture of active listeners

[00:22:10] - The role of verbal cues in a shop conversation

[00:24:19] - Winning new customers with effective communication

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose ...