Episode notes
This is John, I have recently finished reading Extreme Ownership by Jocko Willink and Leif Babin, two Untied States Navy Seals who taught me about taking ownership for mistakes and failures. It is hard to do it. In life and in your hosting journey, it is crucial to take a look at the person in the mirror - this is everything for personal and professional growth.
Tim is going to share an experience that he had to take ownership of, an experience that literally broke his heart - a guest could not check in past midnight. He is going to explain how he handled it. Best of all, the guest left pleased and has even referred friends that have booked for future stays! We will teach you the mindset on how to turn a bad situation around by doing the right thing by the guest, always. This is called Extreme Ownership.
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