Episode notes
"We're not building a widget. We're dealing with somebody's loved one, their family member. We're dealing with really hard topics, and I want to make sure that we never lose that empathy or that compassion of what's behind our healthcare product." — Tracy Cobb
In this episode, Karl sits down with Tracy Cobb, Director of Client Success at Continuity Unlock Health, to explore how companies can rebuild human connection and trust in our increasingly digital world.
Tracy shares powerful insights from her 20+ years in healthcare, revealing why that "simple" 10-minute check-in at the start of meetings isn't a waste of time—it's the foundation of high-performing teams. She explains how showing up fully present (yes, that means turning off Slack notifications!) creates a ripple effect that reaches all the way to patient outcomes.
Keywords
growthleadershipteamhumanconnectiondecisions