Welcome to Season 3, Episode 2 of the Home Improvement Podcast! In this episode, Elizabeth sits down with Joanna, Design Director at Kitchens Geddes in Kilmarnock, Scotland, to discuss the intricacies of kitchen design and running a family business in the KBB industry.

What We Discuss:

🔹 The Budget Conversation - Why talking about money early is crucial and how to make clients feel comfortable discussing their budget

🔹 Asking the Right Questions - How personal consultations (including asking about pets!) save time and deliver better designs

🔹 The "One Design" Philosophy - Why offering three different layouts can confuse clients and undermine designer confidence

🔹 Industry Terminology - The importance of clear communication and avoiding jargon tha ...