Episode notes
What does it really take to scale a startup from an idea to a thriving business generating over $100M in ARR? In this episode of Startup Builders & Backers, we explore that journey with Luke Diaz, founder of DBT Ventures, an angel investment fund focused on supporting underrepresented founders. Drawing on his extensive background leading customer success teams and scaling early-stage companies, Luke shares powerful lessons on driving product adoption, boosting retention, and practicing conscious leadership.
Our conversation uncovers practical strategies that founders can apply immediately, from structuring effective onboarding programs to understanding churn before it becomes a problem. Luke emphasizes that customer success is not just a department but a foundational philosophy that impacts every area of a startup’s growth traj ...
Keywords
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