Episode notes
Great ideas don’t make pubs thrive — great implementation does. In this episode, we break down the exact steps every landlord can follow to make changes stick.
You’ll learn:
- Why SMART objectives are the backbone of pub improvements.
- How the RACI model stops “everyone’s responsible” chaos.
- The role of staff training and cheat sheets in reducing fear.
- Why piloting changes beats “big bang” rollouts.
- How to celebrate quick wins and embed lasting improvements.
- Real case studies of pubs that nailed change (and those that flopped).
👉 Full written guide: smartpubtools.com/blog 👉 Automate your pub marketing:
Keywords
smartpubtoolschange management pubscontinuous improvement hospitalityADKAR pubsKotter pubsBATNA pubsnegotiation tips pubsbarriers to change pubspub staff resistance