PCG Expert Talks: Tom Dockery on the Client Delivery and Support

In this insightful interview, Tom Dockery, Senior Director of Client Delivery and Support at Picarro, shares his unique viewpoint on client delivery and support. With a depth of experience behind him, Dockery provides an inside look at the challenges, triumphs, and overall journey of his role within the company. He discusses the vision and drivers that steer this pivotal part of the business, providing a comprehensive understanding of what goes on behind the scenes at Picarro.

Throughout the dialogue, listeners gain valuable insights into Dockery's individual approach to customer service and how this has shaped the company's approach to client delivery and support. He sheds light on the various challenges that come with the territory, sharing anecdotes of problem-solving and innovation that depict a picture of continuous learning and progre ...