Episode notes
CX industry stalwart Rob Dwyer drops into the virtual My Favourite CX studio to share his experiences, hopes & dreams for customer experience. From a complete career change after the 2008 recession, to being a leading thought leader in the world of CX, Rob brings a great amount of insight to the podcast.
He then shares one of his favourite customer experiences & just how valued Lego make him feel as a customer.
To connect with Rob, find him on LinkedIn at https://www.linkedin.com/in/j-robert-dwyer/. ...
Keywords
customer experiencecontact centerlego