Episode notes
In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience.
To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/i ...
Keywords
customer experienceconversational intelligencecustomer service