Episode notes
AI hype cycles come and go, but the difference with this AI wave is how widely it touches every corner of business and work.
Mike Kirkup has seen big shifts before, from the rise of smartphones at BlackBerry to the explosion of web apps, but he says AI feels different because “everybody’s working on it,” even if not everyone realises it yet. That ubiquity creates both urgency and overwhelm: whole functions like customer success may need to be rethought, while companies like Klarna are already reversing course on automation-first strategies.
In this bonus clip, Daniel and Mike talk about why AI’s spread feels like a social experiment playing out in real time, what makes this moment unlike mobile or Web 2.0, and why sometimes the best sales script might start with: “Hi, I’m a human.”
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Keywords
AI and jobsAI automationAI business strategyMike KirkupAI in businessAI customer successAI adoption challengesAI product trends