Episode notes
Customer support has always been built around humans doing the work. At Kodif, Co-Founder and CEO Chyngyz Dzhumanazarov is rethinking that “atomic unit of work” with AI customer support agents that can resolve complex tickets, spot patterns in incoming cases, and recommend process improvements, all while keeping human oversight in place.
Kodif’s AI automation platform empowers non-technical teams to design, test, and run their own support workflows. The result: faster resolutions, better insights, and new roles like “AI Manager” appearing inside customer experience teams.
In this episode, Daniel talks with Chyngyz about why the first wave of AI support tools often failed, how Kodif is changing the way companies approach CX automation, and why naivete can be an advantage when building in AI. They also explore how trust, transparency, a ...
Keywords
AI agentsAI and jobsAI automationAI customer supportCX automationChyngyz DzhumanazarovKodifsupport team automation