Episode notes
How do you build a continuous improvement system that works across industries, scales with growth, and actually changes how people think and act? In this episode, Keith Norris talks with Keshawn Cupid, CEO of Modern Kaizen. Drawing on his journey from the U.S. Navy to consulting across manufacturing, healthcare, food service, government contracting, and more, Keshawn shares why mindset comes before tools and how organizations can move from good intentions to real, repeatable results.
🔻 How mindset shifts unlock better problem solving, ownership, and engagement.
🔻 Why standard work is essential for consistency, learning, and sustainable improvement.
🔻 The difference betwe ...
Keywords
continuous improvementoperational excellenceprocess improvementlean leadershipproblem solvinglean six sigmaleadership developmentbusiness transformationKaizenorganizational cultureleader standard workCI leadershipKPI Firestandard workKPI Firesidemindset shiftquality managementModern Kaizen