Episode notes
In this episode, Dr. Keith Clinkscales shares his remarkable journey from electrical engineer and Lean Six Sigma consultant to Director of Strategic Planning and Performance Management at Palm Beach County. With insight shaped by decades of experience in both private industry and public service, Dr. Clinkscales unpacks the real driver of performance: how people feel, think, and show up to work.
From building metrics that empower rather than punish, to reshaping toxic cultures and reviving employee engagement, this episode is a masterclass in managing the human side of performance.
🔻 Why attitude might be the most underrated performance tool
🔻 How toxic cultures get created, and how leaders c a n change them
🔻 What public sector teams taught Dr. Clinkscales about legacy systems and lasting change
🔻 How to create c ...
Keywords
continuous improvementstrategic planningoperational excellenceprocess improvementchange managementlean six sigmaleadership developmentculture of improvementemployee empowermentKPI Fireemployee engagementperformance managementattitude at workpublic sector leadershipresilience at worktoxic culturecross-functional teams