Dr. Gwendolyn Galsworth on Leading Through Obeya and Metrics That Drive

This is Part 2 of our conversation with Dr. Gwendolyn Galsworth—diving deeper into Obeya, visual leadership, and metrics that drive action. Missed Part 1? Check out Episode 16: The Visual Language That Transforms Work.

In this second installment, Gwen and host Keith Norris explore one of the most misapplied tools in the Lean toolbox: the Obeya Room. Together, they unpack what makes it powerful, where most efforts go wrong, and why visual metrics should do more than just “monitor”—they should drive.

🔻 The real purpose of Obeya (hint: it’s not about adding more dashboards)

🔻 Why digital tools often fail to deliver behavior change

🔻 The neuroscience of “touching”  ...