Episode notes
In this episode, Keith Norris sits down with Dr. Will Miller, Associate VP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, to explore what it really takes to lead meaningful change inside complex, high-stakes environments.
🔻 Why people don’t resist change—they resist being changed
🔻 How to lead innovation in a bureaucracy-heavy environment
🔻 What higher ed can teach us about tailoring CI to your audience
🔻 Why culture clashes derail change—and how to avoid them
🔻 Metrics that matter (and how to stop tracking the wrong stuff)
🔻 The secret to making compliance feel empowering, not draining
Whether you’re coaching faculty, managing a team, or trying to modernize a legacy system, this episode will help you lead smarter and change be ...
Keywords
continuous improvementstrategic planningprocess improvementlean leadershipchange managementlean thinkingleadership developmentculture of improvementstrategic executiontransformation leadershipleadershiporganizational culturehigher educationtrust in leadershipstakeholder engagementpolitical capitalEmbry-Riddle