Episode notes
In this episode, Keith Norris is joined by Dr. Gwendolyn Galsworth—visual workplace pioneer, Shingo Institute faculty fellow, and author of Visual Workplace and Work That Makes Sense. Together, they dive deep into the world of “visuality,” the often misunderstood backbone of operational excellence that enables clarity, flow, and empowerment at every level of the organization.
🔻 Why visuality is not just a tool—but a strategic intervention
🔻 The real difference between visual management and visual performance
🔻 How organizations unintentionally rob people of purpose (and how to give it back)
🔻 The “I-driven” workplace and the two core questions behind meaningful work
🔻 How flow, critical thinking, and “teaching without answers” transform teams
🔻 Why metrics without l ...
Keywords
continuous improvementoperational excellenceprocess improvementleadership developmentVisual ManagementStrategy Executionvisual workplaceShingo InstituteVisualityCritical Thinkingworkplace communicationemployee empowermentflow at workvisual performanceShingo