Disney’s Ten-Minute Protocol

At Disney World, a lost-child alert doesn’t sound like an alarm. It sounds like nothing. Doors that guests never notice begin to lock. Certain exits seal from the inside. Plainclothes staff fan out through queues and service corridors while the music keeps playing. Off-record, employees trade details: a boy seen sitting under a ride that’s been mothballed for months; a girl returned with a haircut different from the one in her photo; a guard who followed faint music into a storage tunnel and found a child standing still in the dark, singing a song he couldn’t place in any language.

In almost every case, the child is located within ten minutes—always safe, always alone, always nearby. Sometimes the found details don’t align: a scuff that wasn’t there before, a wristband that no longer scans, eyes that won’t quite meet the light. Disne ...