Episode 8 - The Assistant: The Rise of the Invisible Team

In Episode 8 of From The Darkhorse's Mouth, titled "The Assistant," Dan and Carly Garzella are joined by Jessica Loomis with Insurassist, to dive into what's possible with virtual assistants.

From back-office strategy to full operational integration, this episode breaks down how virtual assistants are reshaping the insurance industry - and what it takes to build a more efficient, scalable agency without sacrificing service quality. The conversation starts with the story behind Insurassist and the growing need for smarter delegation in a high-volume, service-driven environment.

We then explore how virtual assistants can take on essential support roles, including policy administration, claims coordination, customer service, billing, and document management. With the right structure, the ...