Episode notes
In this episode, I have the pleasure of hosting Joyce Nazario, a pioneer in Patient Experience (PX) in Asia, particularly in the Philippines. Joyce is the first person in Asia to earn the prestigious Certified Patient Experience Professional (CPXP) accreditation, and she is currently Patient Experience Excellence Head at Metro Pacific Hospital Holdings, the largest private hospital network in the Philippines.
Joyce's unique perspective is a result of her deep understanding of the cultural context within which healthcare operates. Her expertise extends beyond theory, as she is a sought-after speaker with insight into the intersection of cultural nuances of patient experience, emphasizing the crucial role of family in healthcare decision-making in Asia.
She champions the concept of "culturally competent care," emphasizing the significan ...