The Next Frontier: AI, Live Video, and the Service Revolution

Did You Know?-The ESCO HVAC Podcast by ESCO Institute

Episode notes

In this forward-thinking episode, we sit down with James Hatfield from LiveSwitch to discuss how live video and AI are revolutionizing the way service businesses operate.

We explore:

  • How AI-powered diagnostics can pinpoint issues and recommend fixes in real time
  • The power of remote guidance, allowing senior techs to support junior techs from anywhere
  • Ways to streamline documentation by automatically capturing conversations and updates
  • How QR codes and remote staff can pre-qualify leads, cut wasted trips, and boost close rates
  • The future of service: faster response times, more transparency, and higher customer trust

James offers practical strategies and real-world examples to help contractors, service managers, and business owners work smarter, not harder. If you’re ready to tackle labor ... 

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Keywords
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