Did You Know?-The ESCO HVAC Podcast

by ESCO Institute

The ESCO Institute "Did you Know?" podcast provides HVACR professionals access to reliable, up-to-date, and relevant information, directly from trusted sources. The world of HVACR has been changing at an exponential rate over the last few years; new SEER ratings, flammable refrigerants, and an array of technological advances. Keeping up with all the changes in regulation, manufacturing, refrigerants and how to properly prepare  ...   ...  Read more
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Podcast episodes

  • Season 2

  • AI Technology for HVAC Leaders to Train Techs & Build High-Converting Culture with Brigham Dickinson

    AI Technology for HVAC Leaders to Train Techs & Build High-Converting Culture with Brigham Dickinson

    S02 E88
    Mar 28, 2025
    56:32

    👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformance-heatpumptrial In this episode of Did You Know? The ESCO HVAC Podcast, host Clifton Beck sits down with Brigham Dickinson, President and Founder at Power Selling Pros, to indulge into the intersection of artificial intelligence, customer experience, and company culture in the HVAC industry. Brigham brings real-world awareness from years of coaching call center reps and technicians, explaining how AI tools are reshaping service delivery, improving call handling, and enhancing technician efficiency. But he’s clear that AI should assist, not replace the human touch. Key Takeaways: Customer Experience is Emotional – Loyalty is driven by empathy, not logic. AI as a Tool, Not a Replacement – AI supports tasks but can't replace human connection. CSRs Are Evolving – Their role now includes inside sales with value-based conversations. Train for Culture – Consistent coaching builds a culture of service excellence. Technicians Shouldn’t “Sell” – They create a comfortable environment that leads to customer buy-in. Company Culture Wins – Embracing training and AI tools boosts business performance. Noteworthy Quotes: "The machine won’t ask about my arthritis." – Brigham Dickinson "AI should enhance the customer experience, not diminish it." – Clifton Beck "People don't like to be sold to but they love to buy when they feel safe, comfortable, and heard." – Brigham Dickinson "If your AI can’t handle a ballpark price question, it needs to hand the call over fast." – Brigham Dickinson "A good job for a technician isn’t just fixing the issue, it’s earning the customer's trust and creating value." – Brigham Dickinson FOLLOW OUR GUEST BRIGHAM DICKINSON ON: LinkedIn:https://www.linkedin.com/in/brigham-dickinson/ Website: https://powersellingpros.com/ FOLLOW OUR HOST CLIFTON BECK ON: LinkedIn: https://www.linkedin.com/in/🎙️clifton-beck-📽️-csme-45aa727a Instagram: https://www.instagram.com/cliftonraybeck/ FOLLOW DID YOU KNOW - THE ESCO HVAC PODCAST ON: ESCO HVAC Website: https://www.escogroup.org/ Instagram: https://www.instagram.com/escogroup/ LinkedIn: https://www.linkedin.com/company/escoinstitute/

  • AI and Bitcoin Data Centers Are Changing HVAC Forever with Liquid Cooling - Ken Duncan

    AI and Bitcoin Data Centers Are Changing HVAC Forever with Liquid Cooling - Ken Duncan

    S02 E87
    Mar 21, 2025
    52:07

    👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformanceheatpumptrial In this episode of Did You Know? The ESCO HVAC Podcast host Clifton Beck sits down with Ken Duncan, Lead Data Center Application Consultant at Belimo, to explore the evolving role of HVAC in data centers, AI servers, and Bitcoin mining facilities. Ken shares thoughts about the rapid shift from air cooling to liquid cooling, the impact of high-density server racks, and how intelligent control valves and automation are optimizing efficiency in mission-critical facilities. If you're an HVAC professional, educator, or technician looking to stay ahead of industry changes, this episode provides valuable meaning into the future of HVAC in digital infrastructure. Key Takeaways: Cooling the Digital World – Data centers, Bitcoin mining, and AI servers generate extreme heat, requiring innovative cooling solutions. Shift to Liquid Cooling – Traditional air cooling is being replaced by water and immersion-based cooling to handle rising heat loads. The Role of Smart Valves – Intelligent control valves optimize cooling efficiency, adapt to changing server demands, and reduce energy costs. Water & Heat Recovery – Data centers are transitioning to closed-loop water systems to reduce evaporation loss and improve efficiency. Noteworthy Quotes: "Air cooling simply can't keep up, liquid cooling is the future of data centers." – Ken Duncan "A single high-density server rack generates the same heat as 15 barbecue grills running at full blast." – Ken Duncan "Data centers aren’t just consuming energy; heat recovery strategies are now turning waste heat into usable energy." – Ken Duncan "AI is already optimizing HVAC performance from chiller plants to variable-speed pumps." – Ken Duncan FOLLOW OUR GUEST KEN DUNCAN ON: LinkedIn: https://www.linkedin.com/in/ken-duncan-280b659/ Website: https://www.belimo.com/in/en_GB/ FOLLOW OUR HOST CLIFTON BECK ON: LinkedIn: https://www.linkedin.com/in/🎙️clifton-beck-📽️-csme-45aa727a Instagram: https://www.instagram.com/cliftonraybeck/ FOLLOW DID YOU KNOW - THE ESCO HVAC PODCAST ON: ESCO HVAC Website: https://www.escogroup.org/ Instagram: https://www.instagram.com/escogroup/ LinkedIn: https://www.linkedin.com/company/escoinstitute/

  • How HVAC Contractors Can Prepare for the Gas Furnace Phase-Out with Heat Pumps - Christopher Morrissey

    How HVAC Contractors Can Prepare for the Gas Furnace Phase-Out with Heat Pumps - Christopher Morrissey

    S02 E86
    Mar 14, 2025
    21:01

    👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformanceheatpumptrial In this episode of Did You Know? The Esco HVAC Podcast, host Clifton Beck sits down with Christopher Morrissey from Bosch Home Comfort to discuss the evolution of inverter technology and its impact on HVAC solutions. They explore how inverter-driven systems are reshaping the industry by providing high efficiency and adaptability for residential applications. If you're an HVAC professional looking to stay ahead of industry trends and understand the future of heating and cooling, this episode is packed with valuable insights you won’t want to miss. Key Takeaways: Transitioning from Gas to Heat Pumps – Why the industry is moving toward high-efficiency heat pump solutions. Inverter Technology & Energy Efficiency – How Bosch’s inverter systems are optimizing comfort and reducing energy costs. Static Pressure & Ductwork Considerations – Why proper airflow is critical for high-performance HVAC systems. Refrigerant Changes & Future Regulations – Understanding the shift from R-410A to R-454B and what it means for contractors. Noteworthy Quotes: "The industry is moving away from gas and towards heat pumps, and Bosch is making that transition easier than ever." – Christopher Morrissey "Proper ductwork and static pressure management are just as important as choosing the right HVAC system." – Clifton Beck "Homeowners want efficiency, but they also want flexibility. Our technology ensures they can have both." – Christopher Morrissey "As the industry evolves, contractors need to ask the right questions to provide the best solutions for their customers." – Clifton Beck FOLLOW OUR GUEST CHRISTOPHER MORRISSEY ON: LinkedIn: https://www.linkedin.com/in/christopher-morrissey-8912a6296/ Company LinkedIn: https://www.linkedin.com/company/boschusa/ FOLLOW OUR HOST CLIFTON BECK ON: LinkedIn: https://www.linkedin.com/in/🎙️clifton-beck-📽️-csme-45aa727a Instagram: https://www.instagram.com/cliftonraybeck/ FOLLOW DID YOU KNOW - THE ESCO HVAC PODCAST ON: ESCO HVAC Website: https://www.escogroup.org/ Instagram: https://www.instagram.com/escogroup/ LinkedIn: https://www.linkedin.com/company/escoinstitute/

  • NASA-Inspired HVAC Technology is Revolutionizing Home Heating with Allen Coggins

    NASA-Inspired HVAC Technology is Revolutionizing Home Heating with Allen Coggins

    S02 E85
    Mar 7, 2025
    19:57

    👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformanceheatpumptrial In this episode of Did You Know? The Esco HVAC Podcast, host Clifton Beck sits down with Allen Coggins, President/MM at Cocoon Revolution HVAC by Thermasi to explore groundbreaking changes in the HVAC industry. Allen shares his journey from working in the field to developing cutting-edge HVAC technology that challenges conventional systems. They discuss the evolution of HVAC equipment, the importance of modularity for installation and maintenance, and how smart technology is transforming efficiency and comfort. Key Takeaways: Revolutionizing HVAC Equipment: How Cocoon HVAC is changing the game with modular, high-efficiency systems. Duct & Energy Efficiency: The importance of thermal storage and reducing reliance on peak energy consumption. Future of HVAC & Robotics: How automation and robotics could reshape HVAC installation and service in the next 20 years. Energy Independence & National Security: Why sustainable heating and energy storage solutions are critical for the future. Challenges in Extreme Climates: How HVAC solutions need to adapt for locations like the Arctic and even potential space missions. Noteworthy Quotes: "HVAC hasn’t changed in decades, until now. We’re building equipment that adapts, saves energy, and works smarter, not harder." – Allen Coggins "In 20 years, HVAC technicians won’t just install systems, they’ll work alongside robots to ensure everything runs seamlessly." – Allen Coggins FOLLOW OUR GUEST ALLEN COGGINS ON: LinkedIn: https://www.linkedin.com/in/allen-coggins/ Website: https://www.cocoonrevolution.com/ FOLLOW OUR HOST CLIFTON BECK ON: LinkedIn: https://www.linkedin.com/in/🎙️clifton-beck-📽️-csme-45aa727a Facebook: https://www.facebook.com/clifton.beck.5/ Instagram: https://www.instagram.com/cliftonraybeck/ FOLLOW DID YOU KNOW - THE ESCO HVAC PODCAST ON: ESCO HVAC Website: https://www.escogroup.org/ Instagram: https://www.instagram.com/escogroup/ LinkedIn: https://www.linkedin.com/company/escoinstitute/ Facebook: https://www.facebook.com/escogroup/

  • How Duct Leakage Is Ruining Your HVAC System and Indoor Air Quality with Sam Myers

    How Duct Leakage Is Ruining Your HVAC System and Indoor Air Quality with Sam Myers

    S02 E84
    Feb 28, 2025
    22:04

    👉 Get access to the FREE High-Performance Heat Pump Trial course here: https://bit.ly/highperformanceheatpumptrial In this episode of Did You Know? The Esco HVAC Podcast, host Clifton Beck talks with Sam Myers from RetroTec about the important connection between HVAC systems and building enclosures. Sam explains how mechanical systems interact with the structure of a building, why duct leakage causes major efficiency problems, and how professionals can improve system performance by understanding air leakage and pressure issues. Using his portable model house, he demonstrates key concepts in a way that’s easy to understand and apply in real-world HVAC work. Key Takeaways: Building Enclosures & HVAC Systems: HVAC pros need to think beyond just the equipment and consider the entire structure. Duct Leakage Problems: How leaks in supply and return ducts impact pressure, comfort, and indoor air quality. Hands-On Demonstrations: Sam’s portable model house shows how airflow, pressure changes, and leakage affect system performance. Poor Duct Design Issues: Why oversized HVAC systems and undersized ducts cause static pressure problems. Noteworthy Quotes: "If we don’t think about the building as part of the HVAC system, we’re only seeing half the picture." – Sam Myers "Negative pressure homes are common, but they pull in air we don’t want—from dusty attics to moldy crawlspaces." – Sam Myers "More HVAC contractors are teaming up with insulation and weatherization experts to provide better solutions for homeowners." – Sam Myers FOLLOW OUR GUEST SAM MYERS ON: LinkedIn: https://www.linkedin.com/in/sam-myers-ms-a9a4a546/ Website: https://retrotec.com/ FOLLOW OUR HOST CLIFTON BECK ON: LinkedIn: https://www.linkedin.com/in/🎙️clifton-beck-📽️-csme-45aa727a Facebook: https://www.facebook.com/clifton.beck.5/ Instagram: https://www.instagram.com/cliftonraybeck/ FOLLOW DID YOU KNOW - THE ESCO HVAC PODCAST ON: ESCO HVAC Website: https://www.escogroup.org/ Instagram: https://www.instagram.com/escogroup/ LinkedIn: https://www.linkedin.com/company/escoinstitute/ Facebook: https://www.facebook.com/escogroup/