Innovative Business Models in Healthcare: Lessons from Amazon and Costco

Asim Saeed, CEO of Amenities Health, discusses the importance of focusing on the fundamentals of healthcare before leveraging fancy technologies. He emphasizes the need for healthcare systems to prioritize new patient and current patient services, improve accessibility, and enhance the patient experience through empathy, convenience, and care.

Asim stresses the importance of addressing core patient pain points before implementing advanced technologies in healthcare. Health systems should focus on making it easy for patients to transact, enhance customer acquisition, and adapt to changing dynamics in the industry. By offering memberships with benefits like no-surprise billing, transparent pricing, and satisfaction guarantees, healthcare providers can improve patient experiences and loyalty.

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