Digital Health Transformers Podcast
by OSP
Exploring Transformative Innovations and Growth Mindsets in Digital Health
Podcast episodes
Season 1
Innovative Business Models in Healthcare: Lessons from Amazon and Costco
Asim Saeed, CEO of Amenities Health, discusses the importance of focusing on the fundamentals of healthcare before leveraging fancy technologies. He emphasizes the need for healthcare systems to prioritize new patient and current patient services, improve accessibility, and enhance the patient experience through empathy, convenience, and care. Asim stresses the importance of addressing core patient pain points before implementing advanced technologies in healthcare. Health systems should focus on making it easy for patients to transact, enhance customer acquisition, and adapt to changing dynamics in the industry. By offering memberships with benefits like no-surprise billing, transparent pricing, and satisfaction guarantees, healthcare providers can improve patient experiences and loyalty. Key Moments Introduction Asim Saeed emphasizes the importance of focusing on the fundamentals in healthcare before diving into fancy technology. Health care systems need to prioritize new patient and current patient services to ensure accessibility and convenience. The conversation shifts towards competing on patient experience rather than traditional quality metrics. Amenities Health and Asim Saeed’s Background Asim Saeed founded Amenities Health, a digital membership platform to help health systems acquire new patients and improve engagement. Asim’s experience spans clinical work, consulting, and entrepreneurship, with a focus on digital health innovation. The discussion highlights the need for innovative healthcare models and the importance of addressing pain points in the industry. Patient-Centric Approach in Healthcare Asim stresses the significance of addressing patient pain points, such as the inability to easily find and book doctor appointments online. Healthcare providers should focus on making it easy for patients to transact with them and prioritize customer acquisition and growth. The conversation delves into the changing dynamics in healthcare and the need for health systems to adapt to consumer preferences and enhance the patient experience. Membership Models in Healthcare Asim discusses the potential of membership models in healthcare, drawing parallels with successful membership programs like Amazon Prime and Costco. The benefits of offering memberships that address core patient pain points, such as no surprise billing, transparent pricing, and satisfaction guarantees. The discussion highlights the financial benefits for healthcare providers in adopting consumer-oriented business models centered around memberships. Enhancing Patient Experiences with Digital Interfaces The conversation explores the limitations of EMRs in providing a user-friendly patient experience and the need for consumer-oriented digital interfaces. Asim emphasizes the importance of modern consumer experiences in healthcare, focusing on features like provider search, scheduling, and transparency. The discussion underscores the potential impact of improving patient interfaces on overall healthcare delivery and patient satisfaction.
Data-driven Strategies for Advanced Cancer Care Delivery Ft Joy Kincaid
In this enlightening podcast episode, Joy Kincaid, the Chief Product Officer of AccessHope, delves into the dynamic landscape of healthcare technology and its profound impact on cancer care. She shares insights into the rapid evolution of oncology, emphasizing the critical role of innovative technologies in revolutionizing treatment approaches. AccessHope, under Kincaid’s leadership, spearheads the mission of democratizing cancer care by harnessing the power of data to tailor optimal treatment pathways for patients. Throughout the discussion, Kincaid navigates the challenges and triumphs inherent in implementing technology-driven products in healthcare. From safeguarding patient data to ensuring clinical quality and navigating the complexities of the healthcare system, AccessHope confronts these obstacles head-on, driven by a commitment to improving patient outcomes. Looking ahead, Kincaid paints a compelling vision for the future of data-driven healthcare. She underscores the importance of effectively scaling products, maintaining quality standards, and enhancing access to care. However, amidst the technological advancements, Kincaid emphasizes the indispensable role of compassionate care, advocating for a harmonious balance between technology and human touch. In this vision, artificial intelligence emerges as a supportive co-pilot in healthcare delivery, augmenting the capabilities of healthcare professionals. The podcast serves as a beacon of inspiration, highlighting the transformative potential of continuous innovation and personalized care in the realm of cancer treatment. Through the lens of AccessHope’s groundbreaking work, listeners gain a deeper appreciation for the pivotal role of technology in shaping the future of healthcare and enhancing patient well-being. Key Moments Introduction Technology has the power to rapidly change the world, especially in the healthcare sector. The field of oncology is experiencing significant advancements due to AI and machine learning. The healthcare system faces challenges in delivering quality care efficiently. Joy Kincaid’s Background and Role Joy Kincaid is the Chief Product Officer at AccessHope, with extensive experience in healthcare and technology. AccessHope focuses on providing cancer support benefits and connecting members to leading cancer care experts. Joy’s passion for technology drives product innovation at AccessHope to improve access to cancer care knowledge. Personal and Professional Journey Joy’s career journey started in management consulting and transitioned to the healthcare industry. She shares her experiences in various healthcare sectors, including senior living, home health, and addiction and mental health. Joy’s interest in healthcare technology led her to join AccessHope and focus on digital products for cancer care. Human-Centered Design and Core Beliefs Joy emphasizes the importance of human-centered design in developing patient-centered products. AccessHope’s core mission is to democratize cancer care and leverage expertise from comprehensive cancer centers. Balancing quality, scope, and time is crucial for product development in a startup environment. Challenges and Opportunities in Healthcare Innovation Challenges include protecting patient data, ensuring clinical quality, and navigating the complexity of the healthcare system. AccessHope focuses on scaling its product effectively while maintaining high-quality care delivery. Joy sees challenges as opportunities for growth and improvement in healthcare innovation.
Addressing Social Determinants Through Digital Health Ft Aaron de Montmorency
In a dynamic conversation with Aaron Montmorency of Elevate Health, the nexus of IT security and healthcare emerged as a focal point. Montmorency, drawing from his diverse background spanning the US Army and healthcare, underscored the criticality of streamlined access to health records for enhancing patient care. Delving deeper, the discourse expanded to encompass the intricate landscape of social determinants of health (SDOH), advocating for a comprehensive analytical approach bolstered by advanced visualization tools. Central to the dialogue was the pivotal role of data sharing and integration facilitated by protocols like HL7 and APIs. However, this integration journey is not without its governance hurdles, as discussed during the exchange. Exploring the potential of AI in healthcare, Montmorency emphasized its capacity to optimize processes such as scheduling and record-keeping, yet cautioned against overlooking the irreplaceable human touch in healthcare delivery. A significant emphasis was placed on fostering digital health literacy, particularly among underserved communities, highlighting the imperatives of technology access and health record comprehension. Lastly, the conversation turned to the promising synergy between AI, machine learning, and healthcare, envisaging their collaborative potential in bolstering early detection and diagnosis, synergizing with human expertise rather than supplanting it. Key Moments Introduction Understanding social determinants of health (SDOH) requires big picture analysis, analytics, and data visualization. The vital conditions framework provides a lens to interpret SDOH data and take actionable steps to improve community health. Integration and API Work Organizations integrating with HL7 and APIs for efficient service delivery. Importance of individuals feeling ownership of their health records for accessibility and control. Aaron Montmorency’s Professional Journey Aaron’s transition from the US Army to healthcare through a unique career path. Experience in cybersecurity and information security across different industries. Addressing Social Determinants of Health (SDOH) The importance of a framework like the vital conditions model to interpret SDOH data effectively. Accountability in community health to improve SDOH and create a thriving community. Secure Data Sharing and Integration Challenges in healthcare integration and the need for secure data sharing mechanisms. Monitoring and auditing APIs for secure data exchange between providers and stakeholders. Digital Health Literacy and Access Empowering individuals with digital health literacy to interpret and access their health records. Addressing access issues like internet availability and device access for underserved populations. AI in Healthcare Leveraging AI for improved scheduling, record accuracy, and data analysis in healthcare. Ensuring AI applications are culturally sensitive and inclusive for diverse communities. AI in Radiology and Healthcare Delivery AI’s role in assisting radiologists with image analysis and identifying potential health issues. Differentiating between AI applications for efficiency and decision-making in healthcare delivery.
Leveraging Digital Health to Expand Philanthropic Reach Ft Dzenan Berberovic
The podcast features Dzenan Berberovic, Chief Philanthropy Officer at Avera Health, discussing the impact of philanthropy on healthcare, patient care, and strategic planning. He highlights the importance of philanthropic support in funding healthcare initiatives and enhancing patient experiences. Philanthropy is crucial in funding healthcare, with philanthropic support being one of the three most sustainable ways to fund healthcare. Dzenan discusses how philanthropy impacts patient care by providing additional support for programs like lodging for patients and families, cancer patient navigation centers, and more. Strategic decisions in healthcare organizations are influenced by philanthropic support, with philanthropy shaping the future of patient care and access to services. Philanthropy utilizes technology to streamline processes, enhance efficiency, and address data security and privacy challenges in the digital age. Key Moments Introduction Providing opportunities for individuals to bring meaning to their lives is crucial in philanthropy. Highlighting the impact of philanthropy in funding healthcare through sustainable ways. Acknowledging the generosity of over 19,000 individual donors supporting healthcare initiatives. Janan’s Journey Janan’s inspiring journey from a first-generation college graduate to Chief Philanthropy Officer at Avera Health. Embracing education and community support to drive positive change. Establish scholarships and contribute to the College of Arts and Sciences at USD. Transition to Philanthropy Reflecting on life experiences that shaped Janan’s career in philanthropy. Emphasizing the transformational impact of philanthropy in changing lives. Overcoming challenges and proving oneself in the nonprofit sector. Philanthropy in Healthcare Discussing the role of philanthropy in shaping patient care and access to healthcare services. Highlighting the importance of philanthropic support in funding healthcare initiatives. Providing examples of how philanthropy positively impacts healthcare outcomes and patient experiences. Strategic Planning and Philanthropy Exploring how philanthropy influences strategic decisions and future initiatives in healthcare organizations. Integrating philanthropic support into capital projects and budget planning. Leveraging philanthropic partners to fund strategic plans and enhance patient care. Technology in Philanthropy Utilizing technology to streamline processes and enhance efficiency in philanthropic operations. Addressing challenges of data security and privacy in the digital age. Implementing automation and security measures to ensure data integrity and operational excellence. Call to Support Encouraging listeners to support local hospitals and healthcare institutions through philanthropic donations. Highlighting the vital role of hospitals in serving communities and providing essential healthcare services. Emphasizing the impact of philanthropic support in enabling hospitals to thrive and make a difference in people’s lives.
Exploring Patient-Centered Digital Health Solutions Ft Jessica Chastain
Our latest podcast episode features Jessica Chastain, the CTO and director of IT at Clouth Health Partners, discussing the importance of leveraging technology to provide patient-centered care in healthcare, emphasizing the need for data security and privacy. Jessica Chastain shared her experience in managing IT at Clouth Health Partners, focusing on leveraging technology for patient care. She emphasized the importance of ensuring data security and privacy in healthcare to protect patient information. Jessica discussed the role of emerging technologies like AI, VR, and AR reshaping patient-centered care and improving healthcare delivery. KEY MOMENTS Introduction Emphasizes the importance of collaboration and governance in healthcare, especially in light of recent cyber threats. Discusses the need for a holistic approach when dealing with critical infrastructures like the Colonial Pipeline. Highlights the significance of looking at healthcare from a broader perspective to ensure patient care and safety. Professional Journey and Challenges Jessica Chastain shares the challenges she has faced in staying relevant in the rapidly evolving IT field. Discusses the need to constantly update skills and knowledge to keep up with cybersecurity threats. Mentions the importance of ongoing education, including pursuing a second Master’s degree in cybersecurity. Role of IT in Healthcare Describes Jessica’s involvement in cybersecurity initiatives and partnerships at the state and federal level. Highlights the critical role of governance and collaboration in addressing cyber threats in healthcare. Discusses the impact of recent cyber incidents on healthcare operations and patient care. Patient-Centered Care Explores how healthcare practices prioritize patient requirements to ensure optimal care. Discusses the diverse patient population served by Clam Health Partners and their focus on preventative and primary care. Emphasizes the importance of advocating for patients and meeting their needs through personalized services. Implementing Emerging Technologies Discusses the potential benefits of leveraging AI and VR technologies in healthcare for improved diagnosis and patient care. Highlights the importance of research, policy implementation, and data security when integrating new technologies. Shares insights on utilizing technology to enhance patient-provider interactions and deliver more timely care. Future Trends in Healthcare Explores the impact of wearable devices, telemedicine, and RPM technology on reshaping patient-centered care delivery. Discusses the role of technology in providing real-time health data to providers for better monitoring and decision-making. Highlights the shift towards instant gratification and increased patient engagement through technology-driven healthcare solutions. Data Security and Privacy Addresses the balance between leveraging patient data for personalized care and ensuring privacy and data security. Emphasizes the importance of strong security measures, policy implementation, and vendor vetting to safeguard patient information. Discusses the potential risks of data breaches and the critical need to protect patient privacy in the healthcare sector.