Episode notes
Ever wonder how cemeterians handle conflict with families?
Bereavement professionals frequently navigate emotionally charged situations involving grieving families. In this episode of Digging Deep, Rebecca Kitt from Woodlawn Memorial shares her strategies with host Heather Kiteley, President and CEO of GFD, for resolving conflicts with empathy, professionalism, and fairness. They discuss what it means to “Find Common Ground: Managing Family Conflicts in Cemeteries.”
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