Episode notes
The 4th episode of 𝐂𝐗 𝐁𝐞𝐚𝐭𝐬, our new series geared toward delivering insights from digital communication experts on the current state of #CX. This episode will feature Omar Khan, Head of Customer Experience at ECS, Pakistan and Saurabh Kshirsagar, Head of International Business at edna. In this episode we will cover a number of topics related to CX:
What changed in CX in the last 15 years
The key challenges for CX leaders today
How offline and online models complement each other
The rise of conversational commerce
Where is CX headed
Tips and best practices for professionals starting their career in CX
Keywords
cuxtomer experiencedigital communicationcxcustomer experience in retail