Episode notes
Chris Long, the SVP of Technology at Loop Returns, joins us to talk about ecommerce, returns, and a bunch of other interesting things.
šļø Podcast Highlights:
- Chris Long's journey from an early fascination with technology to becoming the SVP of Technology at Loop.
- The evolution of e-commerce and the growing importance of returns management.
- Loop's role in solving the inherent problem of returns for e-commerce businesses.
- The impact of the COVID-19 pandemic on e-commerce and consumer expectations.
- The crucial balance between efficiency and customer experience in returns management.
- The opportunity for brands to shift their mindset and see returns as an opportunity for exchanges and analytics.
- The role of education in helping e-commerce businesses understand the significance of returns mĀ ...Ā