Episode notes
Heyyy welcome back! In this episode we are so happy to have Faizan, who works full time as a consumer analytics specialist at Sobeys to provide us information on customer experience, insights and his experience.[Highlights][9:00] What is customer experience and insights and why is it important?[10:30] What are some effective ways to ensure customer satisfaction?[16:41] How has the rise of data analytics and technologies impacted customer insights?[21:38] How customer insights analytics will involve and what technologies or approaches will be impactful to this field?