Eliminating the Fear of Reaching Out: How Zingly AI is Transforming Customer Engagement

In this episode of Banking on Information, Rutger van Faassen interviews John D'Amour, Head of Product at Zingly AI. They discuss the mission of Zingly to transform customer interactions with businesses, addressing the universal dread known as the Fear Of Reaching Out (FORO). John explains how Zingly leverages agentic AI to enhance customer experience and automate processes, ultimately leading to more efficient and satisfying interactions. They also explore the future of customer engagement, envisioning a world where technology seamlessly integrates to provide a personal touch in business interactions. The conversation emphasizes the importance of embracing new technologies to overcome existing limitations in customer service.

Keywords: customer experience, AI, Zingly, FORO, agentic AI, customer engagement, technology, automation, business  ...