Episode notes
In this episode we speak with Kevin Porter, CEO and Founder at DxO Advisors about his WHY, WHAT and HOW when it comes to helping credit unions with their omni-channel transformation and adoption.
Kevin Porter discusses his passion for credit unions and their transformation from digital to omni-focused organizations. He shares insights on overcoming "banker think," enhancing member-centric experiences, and preparing credit unions to dominate the financial services landscape by 2034 through empathetic design and strategic innovation.
Key Words:
- Kevin Porter
- DxO Advisors
- Credit Unions
- Digital Transformation
- Omni Strategy
- Banker Think
- Member-Centric Design
- Empathy in Financial Services
- Strategic Planning
- Future of Banking
Keywords
customer experienceCredit UnionsConsultancyFutures ThinkingDigital BankingFinancial ServicesOmni-channelBanker Think