From heritage to high-tech: reinventing building societies for the digital era

Banking Reinvented by Backbase

Episode notes

Episode 38 of “Banking Reinvented” explores how building societies in the United Kingdom are staying competitive by blending traditional approaches with cutting-edge digital tech.

In this episode, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by Simon Broadley, Chief Commercial Officer at Furness Building Society. Together, they explore how building societies can innovate while staying true to their community-focused mission.

Tune in to learn how building societies can modernize their systems, create a cohesive brand experience across digital and physical channels, and collaborate with each other to accelerate industry-wide innovation.

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Keywords
bankingleadershipCEObanksdigital transformationcustomerscustomer experiencecustomer servicinginnovationCTObusiness2025fintechchallengebuilding societiesFurness