Episode notes
Episode 38 of “Banking Reinvented” explores how building societies in the United Kingdom are staying competitive by blending traditional approaches with cutting-edge digital tech.
In this episode, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by Simon Broadley, Chief Commercial Officer at Furness Building Society. Together, they explore how building societies can innovate while staying true to their community-focused mission.
Tune in to learn how building societies can modernize their systems, create a cohesive brand experience across digital and physical channels, and collaborate with each other to accelerate industry-wide innovation.
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bankingleadershipCEObanksdigital transformationcustomerscustomer experiencecustomer servicinginnovationCTObusiness2025fintechchallengebuilding societiesFurness