Episode notes
We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers:
[00:01:37] - How customer communication affects your shop's success
[00:04:10] - Why some shops focus less on customer communication
[00:09:12] - Recognizing issues with your shop's communication
[00:17:19] - How to create a shop culture of active listeners
[00:22:10] - The role of verbal cues in a shop conversation
[00:24:19] - Winning new customers with effective communication
AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose ...
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