Episode notes
AI is transforming contact center reporting—but what does that really mean? In this episode, Kathy & Laurent sit down with Chris Crosby to explore how traditional metrics are evolving, what new KPIs are emerging, and how businesses can establish meaningful AI-driven benchmarks. Tune in for expert insights on measuring what truly matters in the age of AI!
Keywords
Artificial IntelligenceAICustomer ExperienceAnalyticsContact Center Reporting