Episode notes
Why You Can't Miss This Episode
In this powerful episode of The AI Experience Podcast, Alec Dalton shares how AI can be used not to replace—but to elevate—the human elements of service. With stories drawn from his experience at Disney and the Ritz-Carlton, Alec shows us how AI, when grounded in empathy, can deepen customer and employee experiences in meaningful ways.
From operationalizing emotional intelligence to enabling hyper-personalized service, this episode is packed with insights that will shift your thinking on what truly makes service exceptional in the digital age.
About the Guest
Alec Dalton is Executive Director at Accelerating Leaders and a Certified Customer Experience Professional (CCXP). With a background at world-renowned brands like Disney and the Ritz-Carlton, Alec brings deep expertise in hospitality, l ...
Keywords
AIartificial intelligencecxcustomer experienceexemployee experienceshirutecxpa finlandsirte pihlajaAI best practicesAgentic AIhyper-personalisationdigital avatarsemotional intelligenceAI agentsdigital assistantsCX strategyfuture of workalec daltonaccelerating leaders