Episode notes
Why You Can't Miss This Episode
In this groundbreaking episode of The AI Experience, we sit down with digital transformation leader Kieran Gilmurray to explore the rise of Agentic AI—autonomous systems capable of learning, reasoning, and acting like human coworkers. We also unveil Generative Engine Optimisation (GEO), the next evolution beyond SEO. From emotionally intelligent avatars to AI-powered psychometric targeting, this episode shows how the future of CX is hyper-personal, always-on, and powered by AI that truly “gets” us.
About the Guest
Kieran Gilmurray is a globally recognised thought leader in Generative AI and digital transformation. As CEO, author, and Top 50 Global Generative AI Influencer, Kieran helps businesses unlock the power ...
Keywords
AIartificial intelligencecxcustomer experienceexemployee experienceshirutecxpa finlandccxpsirte pihlajaethical AIkieran gilmurrayAgentic AIGEOGAIOGenerative Engine Optimizationhyper-personalisationpsychometric profilingdigital avatarsemotional intelligenceAI agentsdigital assistantsAI content strategyautomationLLMCX strategyfuture of work