Note sull'episodio
In this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress.
They dig into:
- Why the most strategic CSMs don’t work harder—they work smarter
- How templatizing repetitive tasks creates long-term leverage
- The compounding power of small systems (and how to start building yours)
- How to think about AI as augmented intelligence—and why CSMs who treat it that way are pulling ahead
- Why internal chatbots and tooling should be battle-tested before going customer-facing
- The underrated magic of prepping on Friday to hit the ground running on Monday
Alex also shares so ...