Note sull'episodio
We examine the "Process Redesign and Optimization for Innovation," features an interview with Michael J. Bear, an expert in strategy and operations. The discussion centers on the critical role of effective processes in organizational performance, innovation, and customer satisfaction. Bear defines process design as what a process does, contrasting it with optimization, which focuses on how well it performs. The text highlights characteristics of good process design, such as being fact-based, flexible, and balancing trade-offs like cost and quality. It also explores how process improvements can both enable and sometimes inhibit innovation, underscoring the importance of clear roles, proper resource allocation, and thoughtful change management.
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