Note sull'episodio
This podcast interview focuses on product innovation that has the power to achieve 9+ satisfaction rating with any of your customers. My guest is Roland Hallebeek, CEO of Scotty Technologies.
Roland has been in communication all his life. He was the vice president of Telecom and Media at Capgemini (2001-2011), headed up various data driven start-up initiatives between 2013 and 2016, led European AI Customer Engagement Management at IPsoft (2017), and ran the Global Digital & Cognitive AI centre at EPAM Systems (2018).
In 2018, he founded both Cognitive Affairs and Scotty Technologies, two companies centered around the same mission to take Customer Contact Automation to the next level by making it simpler, smoother, more scalable, highly predictable from a cost perspective, and most of all – more human.
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