Note sull'episodio
A story about creating trust in a skeptical market by choosing quality over speed - on purpose.
This episode is for SaaS founders building in regulated industries—and anyone tired of chasing the next quick win.
Most SaaS companies fail because they launch too early. Dimitri Masin, Co-Founder & CEO of Gradient Labs, took a different path. He spent 14 months building before serving a single customer—against every startup playbook. His AI customer support platform now guarantees better performance than human teams and hit $1M ARR in five months after launch.
And this inspired me to invite Dimitri to my podcast. We explore how setting impossibly high standards creates customer trust that competitors can't match. Dimitri shares tactical insights about building for regulated industries, creating objective g ...