"People are everything. They're your brand protectors—those are the people we need to support and empower so they're giving that great experience to your customers." Shmuel Saklad brings a decade of B2B contact center wisdom that most executives are ignoring: your customer experience is only as good as your employee experience, and there's no shortcut around building real human connection.

As a senior manager at Being Follow, Shmuel has watched relationships make or break entire teams. This conversation exposes the hidden cost of assumptions in the workplace, why behavioral science proves our brains spiral without two-way communication, and the exact framework new managers need to build trust before they start managing performance.

What you'll learn:

• The 10-minute conversation strategy that ...