Patient Loyalty Starts with Better Billing Options

In this episode of The Billing Blueprint Podcast, we unpack the surprising truth behind what’s really hurting patient loyalty and provider revenue: the lack of flexible billing options.

They explore how outdated, confusing billing processes are frustrating patients—and costing practices big. With 90% of patients linking a positive financial experience to loyalty, it’s clear: billing isn’t just admin anymore—it’s part of the care journey.

You'll learn:

• Why patient expectations around payments are changing fast
• How high deductibles and digital habits are reshaping healthcare finances
• The most-wanted payment features patients expect in 2025
• Why tools like PreVisit estimates, QR-codes in mailed bills, eBills, and FlexPay are game changers
• What practices can do today to stop the leaks in  ...