HEDIS and BOT-HEAD: Data and design justice with Dr. Rachel Harrington from NCQA

In this episode of Tech it to the Limit, Dr. Rachel Harrington (NCQA) joins hosts Sarah Harper and Elliott Wilson to unpack how digital tools are reshaping healthcare—and why equity must be part of the equation. From fixing biased data to evolving HEDIS and designing with communities, it’s a sharp look at the future of human-centered, tech-powered care.

Key Takeaways

• Start with the right data: If we don’t ask the right questions and reflect real diversity, we’re guessing, not solving.
• Co-create with communities: Don’t design for people—design with them to build solutions that actually work.
• Go beyond broad stats: Break down the data to see what different groups really need.
• Tackle the root causes: Health isn’t just about doctors—it’s about housing, food, transpor ...