Navigating Change - Process Ownership amid Uncertainty

In this episode of the Process Debt podcast, hosts Toby and Chris delve into the impacts of layoffs and employment changes on business processes. They discuss the critical role of process owners and the chaos that ensues when these key players leave. Sharing personal anecdotes, Chris talks about his early career experience where he streamlined processes so efficiently that he inadvertently worked himself out of a job. The conversation then shifts to the broader implications of losing process knowledge and the difficulties of maintaining a consistent process culture in organizations. They explore the delicate balance between standardization and autonomy, and the importance of creating processes that genuinely support people, rather than just serving reporting needs. Listeners are given insights into the nuances of process debt and the necessity of ...