Note sull'episodio
What does it take to transform customer support from a cost centre into a driver of growth? This week on My Favourite CX, I'm Joined by Ty Givens the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up—they lead. Over her career, Ty has transformed support operations at every stage, from scrappy startups launching their first helpdesk to Fortune 500s rethinking how they serve millions of customers.
We talk about the evolution of customer experience, the future role of AI-led teams, and how organisations can build smarter, more human-centred support operations. Ty then shares a favourite customer experience, an unexpected masterclass in consistency, care and intentional service from her long-time hairstylist.
To connect with Ty, head to LinkedIn -
Parole chiave
customer experiencecontact center