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🎙️ Podcast Title: Exceeding Expectations: Culture and Experience Design

Welcome to this episode of "Live with Sondra" where we explore the powerful connection between internal culture and guest experience with Phil Bruno, Chief Experience Officer and Founder of Treat Experiences. With over 45 years in hospitality and attractions—including 17 years at Anheuser-Busch—Phil has trained over 100,000 professionals and helped organizations transform their operations through experience design and employee engagement.

In this session, Phil Bruno and Sondra dive into:

  • Anticipating Guest Needs: Why proactive service starts with understanding the questions guests haven’t asked yet—and how to answer them with a “yes.”
  • Brand Promise and Frontline Teams: How your ... 
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Parole chiave
guest experiencemobile orderingservice excellenceemployee retentionemployee engagementexperience designinternal culturebrand promisefrontline trainingteam alignmentcashless systemslearning managementstaff turnoverscustomer satisfactionattraction software