Catherine McDonald on The Habit of Curiosity That Drives Real Improvement

In this episode, Keith Norris sits down with Catherine McDonald—leadership coach, lean consultant, and expert in organizational behavior—to explore why curiosity and reflection are the true building blocks of continuous improvement and effective leadership.

Drawing from her experience coaching leaders across industries—from hospitality to healthcare—Catherine breaks down how small habits, intentional space, and respectful conversations drive real, lasting change.

🔻 Why most leaders misunderstand "respect"—and how to lead with the real thing

🔻 How to create space for improvement (without losing productivity)

🔻 The problem with performative lea ...