Matt Kroll on Structured Problem Solving That Scales

In this episode, Keith Norris sits down with Matt Kroll, Lean Six Sigma Master Black Belt and founder of Chalmers Street Consulting, to explore how structured problem solving can be scaled across teams, industries, and maturity levels—without overcomplicating it.

🔻 DMAIC vs. PDCA — and how to know which one fits

🔻 How to make Gemba walks work beyond the factory floor

🔻 Why waste walks are still one of the most underused CI tools

🔻 The real reason metrics fail (and how to make them stick)

🔻 What makes CI work in the mid-market—wher ...