Note sull'episodio
In this episode, Melanie Disse from Auckland-based CX firm—Melanie Disse Consulting answers questions such as:
- How mature are Voice of Customer (VoC) programs in New Zealand compared to other countries?
- How does your organisation’s VoC program compare?
- What can you do to elevate the level of VoC program maturity at your organisation?
Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world’s leading brands. Melanie explains what drives VoC program maturity and how leaders can increase the rea ...