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Navigating the healthcare system can feel daunting. From confusing jargon to impersonal encounters, many patients feel lost and overwhelmed. It’s easy for them to feel like just another entry on the assembly line. But what if healthcare could be different?
Dr. Susie Kane, Mayo Clinic’s first Chief Patient Experience Officer, is proving that it can. She joins us in this episode to discuss the initiatives that are transforming patient care at Mayo Clinic.
Known for excellence in patient care, Mayo Clinic’s vision is to “provide an unparalleled experience as the most trusted partner for healthcare.” In addition, the Mayo Clinic’s mission is “Inspiring hope and promoting health through integrated clinical practice, education and research.”
According to Dr. Kane, the formula for great healthcare is warmth and competence. It sounds si ...
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patient experienceempathyhumanizing healthcarepatient experience officerimproving healthcare patient experience