IBM Consulting’s Guide to Building Trustworthy and Effective AI Systems

When AI steps into the boardroom, it’s rarely a quiet arrival. Expectations are set high, with promises of sharper productivity, streamlined workflows, and measurable efficiency gains. But as Francesco Brenna, Global Leader of AI Integration Services at IBM Consulting, points out in this episode of Consulting the Future, the true opportunity lies in something far deeper than speed. It’s about reimagining the way entire businesses function.

Recorded during a sweltering summer in New York, our conversation breaks down what “agentic AI” really means for leaders under pressure to make AI more than a buzzword. Francesco draws a clear line between the passive assistants many companies have experimented with and the next generation of intelligent agents that not only advise but act. This shift, he argues, demands more than dropping AI into an exis ...