Lessons from the PwC Trends in Digital Operations Survey

In today’s episode of Consulting the Future, we welcome Carla DeSantis, Partner in Operations Transformation at PwC, for a timely and thought-provoking conversation. Carla unpacks the key findings from PwC’s latest Trends in Digital Operations Survey, offering a rare, inside-out view of why so many companies are still struggling to achieve returns on their technology investments in supply chain and operations.

Among the findings, one statistic looms large: 69% of companies report they are not seeing the expected benefits from their tech investments. Carla explores the underlying reasons, including the complexity of integrating new solutions with legacy systems, persistent data quality challenges, and a narrow focus on isolated pain points instead of holistic transformation strategies. She urges leaders to rethink how they  ...